Public Works & Water/Sewer Billing
Who do I contact if I have a sewer problem at my residence?
Anytime you are experiencing a sewer issue during business hours, please call Public Works at (802) 524-1500 ext. 253. If you are experience an emergency after business hours, please contact Public Works by calling the Police Dispatch non-emergency number, 802-524-2167 so Public Works can check the main line. If the mains are flowing properly, the City will let you know so you can have your service line repaired or jetted. Per the City Ordinance, the line from the house to the main is the responsibility of the homeowner.
What do I do if I've lost water pressure and/or have discolored water?
Contact Public Works or Police Dispatch (non-emergency number) if after hours and Public Works will investigate the issue.
Who do I call in the event of a sewer back-up?
Please contact the St. Albans City Police Dispatch at 524-2166 or 524-2167 with any sewer back-up related problems.
I would like to have the water turned off/on. What do I do?
If this is an existing water and sewer account, please call 524-1500 X 253 to schedule a connection or disconnect. A charge of $25 on/off fee is assessed.
Please call our office at 524-1500 X 253 if this is an initial connection to a new build/location. Connection application form is required prior to a new connection to the City’s system.
Where does my water come from?
City water distributed through the water treatment plants is derived from two sources: Silver Lake, Fairfax Reservoir and Lake Champlain, Maquam Shore.
What is the treatment process for water?
Please refer to Water Quality Reports
What are the acceptable forms of payment and where can I pay my bill?
- Mail - Payments in the form of check, cashier’s check can be mailed to: St. Albans Water & Sewer Dept. PO Box 867, St. Albans, VT 05478.
- In Person at City Hall - Cash, cashier’s check, personal check, debit or credit cards may be accepted at the City Clerk’s office located at City Hall.
- Online or Telephone – Online payments by electronic check or debit or credit cards can be made online through MuniciPay at www.stalbansvt.com/payonline. Convenience fees apply when using the Office Payments service.
- ACH Debit - We also offer ACH Debits from a checking or savings account on the due date. See ACH Enrollment Form – Utilities and submit to the finance office to sign up. There is a two week processing period to set this up.
Who do I contact regarding an issue with the power, cable or telephone lines?
The City of St. Albans doe snot maintain the power, cable or telephone lines in the City.
There is a tree in the greenbelt that needs to be maintained. Who's responsibility is it?
Trees in the green belt are maintained by the City. Please contact Public Works with any issues.
I just purchased a property in St. Albans. How do I put the water/sewer account in my name?
Please complete and return the Name/Address Change Form and return to Kristen Smith, k.smith@stalbansvt.com.
I am selling my property; how do I request a final water/sewer reading for my closing?
Please complete and return the Final Water Bill Request Form and return to Kristen Smith, k.smith@stalbansvt.com. Please make such requests at least 24 hours in advance of the meter read. In the case of a closing, we typically do the reading the day before the closing; therefore, the request should be made at least two business days prior to the closing. Please have the name of the closing attorney available, along with a fax or email address to send the final bill. Please note in some rare instances, the public works department may need to gain access to the property when a radio (electronic) reading is not possible. A final bill/read meter charge of $32.25 applies.
Can I receive a paperless water/sewer bill?
The City of St Albans is now offering to send utility bills electronically! You can register to have your Water and Sewer bills emailed to you by registering here. Please be mindful that only property owners can elect to enroll in paperless utility billing. If you are the owner of multiple properties, you will have to register each utility account to be enrolled in paperless billing, and bills will be emailed separately each billing period. For more information, or questions, please call 802-524-1500 ext. 253.
I am a landlord; can I put the bill in the tenant’s name?
Per our City Water Ordinances, Section 6003. J. – All water use rates shall be charged to the owners or its designated agent, of the building(s) or premises supplied, whether used by themselves, their tenants, agents, or servants and such owners will at all times be held responsible for the same.
I just received my first bill after purchasing my home, why is it so high?
The reason you are getting the bill is likely due to the flat fees, which are billed in advance for residential customers. There is a billing explanation on the bottom of each bill detailing each charge.
Why has my bill increased so much since last quarter?
There may be several different factors causing a spike in the amount of your quarterly bill.
- The Public Works Department may have recently repaired the battery on the reading transmitter for your meter; therefore, your previous billing and new bill includes two quarters (approximately six months) worth of usage instead of one. In this case, the prior bill would have been for flat fees only and lower than your normal bill.
- It is possible there is a leak causing increased consumption.
- The most common source of increased consumption is a leaking toilet. To test your toilet, apply 4-5 drops of food coloring into the tank. If the water in the bowl turns to the color you administered to the tank after a short period of time, there is a leak.
- Locate your meter (typically in the basement) and record the reading prior to retiring for the night or when you know there shouldn’t be any usage for an extended period of time and record again when you wake up.
- Locate your meter and record the reading. Fill a five gallon bucket and re-record your reading which should have changed by 5 gallons only.
- The summer months may be another reason for increased consumption for watering lawns or gardens, washing vehicles, filling pools etc.
When is an Excavation Permit required and what are the costs associated?
The best practice is to contact the City before any excavation occurs on or around your property. Please contact the Public Works Director, Marty Manahan at 802-309-1134 or 802-524-1500 Ext. 260. Once you receive the verbal "OK", you must pick up and complete an Excavation Permit on the second floor of City Hall. You will be billed after the digging is complete and pricing is dependent upon the area that was excavated as follows:
- Paved Areas Sidewalk -- $10.00/square foot
- Unpaved Area -- $2.00/square foot
- Total Paved Area -- $11.25/square foot
- Total Greenbelt Area -- $3.25/square foot
At what point would I need additional water or sewer allocation and what is the process for obtaining allocation?
Anytime a property is adding bedrooms or if there is a "change of use" in a commercial space, additional allocation is likely needed. Please contact Kristen Smith, Community Relations Coordinator at k.smith@stalbansvt.com or 802-524-1500 Ext. 253 and she will guide you through the application process.
How much does water and sewer allocation cost?
One equivalent unit of water allocation (450 gpd) is a onetime fee of $2000 and one equivalent unit of sewer allocation (450 gpd) is $3000.
Who is responsible for purchasing the water meter?
Per Water Ordinance Section 6012. Within City limits, a standard residential 5/8” meter is the City’s responsibility for the first meter at a particular location. Any meter greater than a 5/8” meter, outside City limits or additional meter for the same property is the owner’s responsibility.
When is the annual hydrant flushing?
Annual hydrant flushing commences approximately April 15 to May 1st for a period of four to six weeks. Contact the public works department for more details.
Does the City offer a sewer credit for filling up my pool?
The City does not issue credits for filling pools. The usage rates for water & sewer can be found here if you would like to calculate the cost to fill up with your City water. To calculate, take the total gallons to fill your pool, divide by 100 and multiply by the rates given.